Frequently Asked Questions

Everything you need to know about your SWAY beauty experience.

Are SWAY products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All SWAY products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologist-tested and designed with sensitivity in mind. However, we always recommend performing a patch test on a small area of skin before full application.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.